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Ireland Store
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As a proud online British Owned business, we deeply value each and every order we receive. We understand that in a market dominated by large non-British companies shipping from abroad, it's our commitment to personalised service that sets us apart.
- We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.
- Whether you have inquiries or simply want to chat, we're readily available to connect via phone. Your questions and feedback matter to us, and we're here to assist you every step of the way
- We ensure customer peace of mind by utilising parcel delivery with Signature Required, tracking and insurance included for added security.
- In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, contact us to arrange a return and collection. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.
- Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our British Owned business ethos.
Alienware 16 Aurora, Intel Core 7, GeForce RTX 4050, Win 11 Home, 16 GB RAM, 1 TB SSD, 16" @ 120Hz, AC16250
£1,039.99
Winter Sale
RRP £1,258.99
Brand New, Factory Sealed
Full Manufacturer Warranty
Official stock from authorised British distributors
Lower prices through fair and honest pricing
Full Manufacturer Warranty
Official stock from authorised British distributors
Lower prices through fair and honest pricing
UK VAT: Included
Dispatched from: Lutterworth, UK
MPN: 39J4J
Manufacturer's Warranty: 1 Year
Availability: In Stock
🖋️ Requires a signature on delivery 📦 Tracked 🛡️ Insured 📅 Orders placed after 3 pm or at weekends may take an additional working day to process.
🇬🇧 This product is shipped quickly from UK. Shop local with SureLookIT — British stock, British support.
Recent customer reviews from Trustpilot
-
As a proud online British owned business, we deeply value each and every order we receive. We understand that in a market dominated by large non-British companies shipping from abroad, it's our commitment to personalised service that sets us apart.
-
We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.
-
Whether you have inquiries or simply want to chat, we're readily available to connect via phone. Your questions and feedback matter to us, and we're here to assist you every step of the way.
-
We ensure customer peace of mind by utilising Secure parcel delivery with Signature Required, tracking and insurance included for added security.
-
In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, contact us to arrange a return and collection. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.
-
Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our British Owned Business ethos.
Description, Delivery & Returns information
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Alienware 16 Aurora AC16250 AI PC Notebook (39J4J)
Product Description
The Alienware 16 Aurora AC16250 AI PC notebook is engineered to deliver powerful gaming performance, advanced multitasking capability, and immersive entertainment in a refined portable design. Built by Dell as part of the Alienware gaming series, this high-performance notebook combines cutting-edge hardware with intelligent AI-focused computing features, making it suitable for demanding gamers, creators, and professionals who require speed, responsiveness, and visual precision throughout every task.
At the heart of the system is the Intel Core 7 240H processor from the Intel Series 2 family. Operating at a base frequency of 2.5 GHz and capable of reaching turbo speeds up to 5.2 GHz, the processor is designed to maintain smooth performance under intensive workloads. Its 10-core architecture, consisting of 6 performance cores and 4 efficient cores, works alongside 16 processing threads and 24 MB of cache memory to support responsive multitasking, advanced gaming workloads, content creation, and productivity applications without interruption.
The notebook is equipped with NVIDIA GeForce RTX 4050 graphics paired with integrated Intel Graphics, enabling visually rich gaming experiences and accelerated graphical performance. The dedicated GPU includes 6 GB of GDDR6 SDRAM video memory and supports NVIDIA G-SYNC technology, which helps minimize screen tearing and input lag during fast-paced gameplay. This graphics configuration provides fluid rendering performance while maintaining visual clarity and responsiveness for modern games and creative workloads.
The 16-inch display is designed to deliver detailed imagery and vibrant color reproduction. Featuring a native WQXGA resolution of 2560 x 1600 and a refresh rate of 120 Hz, the screen produces smooth motion and sharp visuals suitable for gaming, streaming, and professional use. The panel supports a 100% sRGB color gamut for accurate and vivid color representation, while brightness levels of 300 cd/m² help maintain image clarity in a range of lighting conditions. Additional display enhancements include anti-glare treatment, wide viewing angles, low blue light technology, and Dell ComfortView Plus, all of which contribute to improved viewing comfort during extended usage sessions. With a pixel density of 189 ppi and response rates reaching 35 ms maximum and 30 ms typical, the display balances visual detail with responsive performance.
To complement its graphical capabilities, the Alienware 16 Aurora AC16250 includes an advanced audio and communication setup. Stereo speakers and a dual array microphone system provide clear sound reproduction for gaming, media playback, voice chat, and online meetings. Audio processing is handled through the Realtek ALC3204 codec and complies with High Definition Audio standards, helping create a more immersive listening experience. The integrated RGB webcam captures video at a resolution of 1280 x 720 with a frame rate of 30 frames per second, while the CMOS image sensor and 78.6-degree field of view support clear video communication and streaming applications.
The system includes 16 GB of DDR5 SDRAM configured as two 8 GB modules operating at 5600 MT/s. This high-speed memory configuration supports responsive multitasking and demanding software performance while utilizing the notebook’s dual SO-DIMM memory slots. Storage is provided through a 1 TB M.2 2230 PCIe 4.0 x4 NVMe solid-state drive, delivering rapid system startup, fast application loading times, and efficient file access. The notebook also includes two M.2 card slots, with one slot remaining available for future expansion.
Connectivity options are designed to support a wide range of peripherals and external displays. The notebook features USB-C 3.2 Gen 2 ports with DisplayPort 1.4a Alt Mode support, including one port with Power Delivery functionality, alongside two USB 3.2 Gen 1 ports, HDMI output, a combined headphone and microphone jack, and an RJ-45 Gigabit Ethernet port. Wireless communication is handled through Bluetooth support and Wi-Fi standards including 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, 802.11ax, and Wi-Fi 7 (802.11be). The integrated MediaTek MT7925 wireless controller supports dual-stream 2x2 operation and MU-MIMO technology for stable wireless performance, while the Realtek RTL8111H controller manages wired Gigabit Ethernet connectivity.
The notebook is powered by a 6-cell lithium-ion battery with a 96 Wh capacity, supporting extended usage between charging sessions. Dell ExpressCharge functionality helps reduce charging downtime, allowing users to quickly restore battery capacity when needed. The included 130-watt AC adapter supports input voltages from 100 to 240 V at 50/60 Hz and provides an output of 19.5 V at 6.67 A for reliable system power delivery.
Designed with portability in mind despite its gaming-focused hardware, the Alienware 16 Aurora AC16250 measures 35.698 cm wide, 26.543 cm deep, and 1.861 cm high, with a total weight of 2.49 kg. The integrated keyboard includes white backlighting, a dedicated numeric keypad, and a Copilot key to improve productivity and usability. The notebook is supplied with Windows 11 Home preinstalled and includes software such as McAfee+ Premium with one year of coverage and a 30-day Microsoft 365 activation trial. Dell also includes a 1 Year Care Onsite service package as part of the bundled support offering.
Specifications
- Product Name: Alienware 16 Aurora AC16250
- Model Number: 39J4J
- Manufacturer: Dell
- Series: Alienware Aurora
- Category: AI PC Gaming Notebook
- Product Type: Notebook
- Operating System: Windows 11 Home
- Processor Family: Intel Core 7 Series 2
- Processor Model: Intel Core 7 240H
- Base Processor Speed: 2.5 GHz
- Maximum Turbo Speed: 5.2 GHz
- Number of Cores: 10-core
- Performance Cores: 6
- Efficient Cores: 4
- Threads: 16
- Cache Memory: 24 MB
- Memory Capacity: 16 GB DDR5 SDRAM
- Memory Configuration: 2 x 8 GB
- Maximum Supported RAM: 16 GB
- Memory Speed: 5600 MT/s
- Rated Memory Speed: 5600 MT/s
- Memory Form Factor: SO-DIMM 262-pin
- Memory Slots: 2
- Empty Memory Slots: 0
- Primary Storage Capacity: 1 TB
- Storage Type: SSD
- SSD Form Factor: M.2 2230
- Storage Interface: PCIe 4.0 x4
- Storage Protocol: NVM Express (NVMe)
- Display Size: 16-inch
- Display Type: LED Widescreen
- Native Resolution: 2560 x 1600
- Display Resolution Standard: WQXGA
- Refresh Rate: 120 Hz
- Pixel Density: 189 ppi
- Brightness: 300 cd/m²
- Horizontal Viewing Angle: +85 / -85 degrees
- Vertical Viewing Angle: +85 / -85 degrees
- Color Gamut: 100% sRGB
- Pixel Pitch: 0.13 mm
- Maximum Response Time: 35 ms
- Typical Response Time: 30 ms
- Display Features: Anti-glare
- Display Features: Wide Viewing Angle
- Display Features: Low Blue Light Technology
- Display Features: Dell ComfortView Plus
- Graphics Processor: NVIDIA GeForce RTX 4050
- Integrated Graphics: Intel Graphics
- Video Memory: 6 GB GDDR6 SDRAM
- Video Features: NVIDIA G-SYNC
- Gaming Support: Yes
- Multi-GPU Configuration: Single GPU card with integrated GPU
- Integrated Webcam: Yes
- Webcam Resolution: 1280 x 720
- Camera Resolution: 0.92 Megapixel
- Camera Sensor Type: CMOS
- Video Frame Rate: 30 frames per second
- Camera Viewing Angle: 78.6 degrees
- Camera Type: RGB camera
- Audio System: Stereo speakers
- Microphone Type: Dual array microphone
- Audio Codec: Realtek ALC3204
- Audio Standards: High Definition Audio
- Wireless Connectivity: Bluetooth
- Wireless Standards: 802.11a/b/g/n/ac/ax/be
- Wi-Fi Version: Wi-Fi 7
- Wireless Controller: MediaTek MT7925
- Wireless Features: Dual stream (2x2)
- Wireless Features: MU-MIMO
- Network Interface: Gigabit Ethernet
- Ethernet Controller: Realtek RTL8111H
- Keyboard Type: Full keyboard with numeric keypad
- Keyboard Backlight: Yes, white
- Keyboard Features: Copilot key
- Input Type: Keyboard and touchpad
- Battery Type: 6-cell Lithium Ion
- Battery Capacity: 96 Wh
- Battery Weight: 351 g
- Charging Feature: ExpressCharge
- AC Adapter Input: 100-240 V, 50/60 Hz
- AC Adapter Output Power: 130 watt
- AC Adapter Output Voltage: 19.5 V
- AC Adapter Output Current: 6.67 A
- Interface: HDMI
- Interface: USB-C 3.2 Gen 2 with DisplayPort 1.4a Alt Mode
- Interface: USB-C 3.2 Gen 2 with DisplayPort 1.4a Alt Mode and Power Delivery
- Interface: 2 x USB 3.2 Gen 1
- Interface: Headphone/microphone combo jack
- Interface: LAN (RJ-45)
- Expansion Slots: 2 x M.2 Card slots
- Available Expansion Slot: 1 available
- Width: 35.698 cm
- Depth: 26.543 cm
- Height: 1.861 cm
- Weight: 2.49 kg
- Minimum Operating Temperature: 0 °C
- Maximum Operating Temperature: 35 °C
- Operating Humidity Range: 10% - 90% non-condensing
- Shock Tolerance (Operating): 140 g @ 2 ms half-sine pulse
- Vibration Tolerance (Operating): 0.66 g RMS random
- Included Software: McAfee+ Premium (1 year)
- Included Software: Microsoft 365 30-day trial activation
- Included Accessories: Power adapter
- Pricing Type: Build To Plan (BTP)
- Manufacturer Selling Program: Dell Smart Selection
- Bundled Service: 1 Year Care Onsite
- Package Contents: Alienware 16 Aurora AC16250 notebook
- Package Contents: Power adapter
SureLookIT.com
Alienware 16 Aurora AC16250 AI PC Notebook (39J4J)
Product Description
The Alienware 16 Aurora AC16250 AI PC notebook is engineered to deliver powerful gaming performance, advanced multitasking capability, and immersive entertainment in a refined portable design. Built by Dell as part of the Alienware gaming series, this high-performance notebook combines cutting-edge hardware with intelligent AI-focused computing features, making it suitable for demanding gamers, creators, and professionals who require speed, responsiveness, and visual precision throughout every task.
At the heart of the system is the Intel Core 7 240H processor from the Intel Series 2 family. Operating at a base frequency of 2.5 GHz and capable of reaching turbo speeds up to 5.2 GHz, the processor is designed to maintain smooth performance under intensive workloads. Its 10-core architecture, consisting of 6 performance cores and 4 efficient cores, works alongside 16 processing threads and 24 MB of cache memory to support responsive multitasking, advanced gaming workloads, content creation, and productivity applications without interruption.
The notebook is equipped with NVIDIA GeForce RTX 4050 graphics paired with integrated Intel Graphics, enabling visually rich gaming experiences and accelerated graphical performance. The dedicated GPU includes 6 GB of GDDR6 SDRAM video memory and supports NVIDIA G-SYNC technology, which helps minimize screen tearing and input lag during fast-paced gameplay. This graphics configuration provides fluid rendering performance while maintaining visual clarity and responsiveness for modern games and creative workloads.
The 16-inch display is designed to deliver detailed imagery and vibrant color reproduction. Featuring a native WQXGA resolution of 2560 x 1600 and a refresh rate of 120 Hz, the screen produces smooth motion and sharp visuals suitable for gaming, streaming, and professional use. The panel supports a 100% sRGB color gamut for accurate and vivid color representation, while brightness levels of 300 cd/m² help maintain image clarity in a range of lighting conditions. Additional display enhancements include anti-glare treatment, wide viewing angles, low blue light technology, and Dell ComfortView Plus, all of which contribute to improved viewing comfort during extended usage sessions. With a pixel density of 189 ppi and response rates reaching 35 ms maximum and 30 ms typical, the display balances visual detail with responsive performance.
To complement its graphical capabilities, the Alienware 16 Aurora AC16250 includes an advanced audio and communication setup. Stereo speakers and a dual array microphone system provide clear sound reproduction for gaming, media playback, voice chat, and online meetings. Audio processing is handled through the Realtek ALC3204 codec and complies with High Definition Audio standards, helping create a more immersive listening experience. The integrated RGB webcam captures video at a resolution of 1280 x 720 with a frame rate of 30 frames per second, while the CMOS image sensor and 78.6-degree field of view support clear video communication and streaming applications.
The system includes 16 GB of DDR5 SDRAM configured as two 8 GB modules operating at 5600 MT/s. This high-speed memory configuration supports responsive multitasking and demanding software performance while utilizing the notebook’s dual SO-DIMM memory slots. Storage is provided through a 1 TB M.2 2230 PCIe 4.0 x4 NVMe solid-state drive, delivering rapid system startup, fast application loading times, and efficient file access. The notebook also includes two M.2 card slots, with one slot remaining available for future expansion.
Connectivity options are designed to support a wide range of peripherals and external displays. The notebook features USB-C 3.2 Gen 2 ports with DisplayPort 1.4a Alt Mode support, including one port with Power Delivery functionality, alongside two USB 3.2 Gen 1 ports, HDMI output, a combined headphone and microphone jack, and an RJ-45 Gigabit Ethernet port. Wireless communication is handled through Bluetooth support and Wi-Fi standards including 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac, 802.11ax, and Wi-Fi 7 (802.11be). The integrated MediaTek MT7925 wireless controller supports dual-stream 2x2 operation and MU-MIMO technology for stable wireless performance, while the Realtek RTL8111H controller manages wired Gigabit Ethernet connectivity.
The notebook is powered by a 6-cell lithium-ion battery with a 96 Wh capacity, supporting extended usage between charging sessions. Dell ExpressCharge functionality helps reduce charging downtime, allowing users to quickly restore battery capacity when needed. The included 130-watt AC adapter supports input voltages from 100 to 240 V at 50/60 Hz and provides an output of 19.5 V at 6.67 A for reliable system power delivery.
Designed with portability in mind despite its gaming-focused hardware, the Alienware 16 Aurora AC16250 measures 35.698 cm wide, 26.543 cm deep, and 1.861 cm high, with a total weight of 2.49 kg. The integrated keyboard includes white backlighting, a dedicated numeric keypad, and a Copilot key to improve productivity and usability. The notebook is supplied with Windows 11 Home preinstalled and includes software such as McAfee+ Premium with one year of coverage and a 30-day Microsoft 365 activation trial. Dell also includes a 1 Year Care Onsite service package as part of the bundled support offering.
Specifications
- Product Name: Alienware 16 Aurora AC16250
- Model Number: 39J4J
- Manufacturer: Dell
- Series: Alienware Aurora
- Category: AI PC Gaming Notebook
- Product Type: Notebook
- Operating System: Windows 11 Home
- Processor Family: Intel Core 7 Series 2
- Processor Model: Intel Core 7 240H
- Base Processor Speed: 2.5 GHz
- Maximum Turbo Speed: 5.2 GHz
- Number of Cores: 10-core
- Performance Cores: 6
- Efficient Cores: 4
- Threads: 16
- Cache Memory: 24 MB
- Memory Capacity: 16 GB DDR5 SDRAM
- Memory Configuration: 2 x 8 GB
- Maximum Supported RAM: 16 GB
- Memory Speed: 5600 MT/s
- Rated Memory Speed: 5600 MT/s
- Memory Form Factor: SO-DIMM 262-pin
- Memory Slots: 2
- Empty Memory Slots: 0
- Primary Storage Capacity: 1 TB
- Storage Type: SSD
- SSD Form Factor: M.2 2230
- Storage Interface: PCIe 4.0 x4
- Storage Protocol: NVM Express (NVMe)
- Display Size: 16-inch
- Display Type: LED Widescreen
- Native Resolution: 2560 x 1600
- Display Resolution Standard: WQXGA
- Refresh Rate: 120 Hz
- Pixel Density: 189 ppi
- Brightness: 300 cd/m²
- Horizontal Viewing Angle: +85 / -85 degrees
- Vertical Viewing Angle: +85 / -85 degrees
- Color Gamut: 100% sRGB
- Pixel Pitch: 0.13 mm
- Maximum Response Time: 35 ms
- Typical Response Time: 30 ms
- Display Features: Anti-glare
- Display Features: Wide Viewing Angle
- Display Features: Low Blue Light Technology
- Display Features: Dell ComfortView Plus
- Graphics Processor: NVIDIA GeForce RTX 4050
- Integrated Graphics: Intel Graphics
- Video Memory: 6 GB GDDR6 SDRAM
- Video Features: NVIDIA G-SYNC
- Gaming Support: Yes
- Multi-GPU Configuration: Single GPU card with integrated GPU
- Integrated Webcam: Yes
- Webcam Resolution: 1280 x 720
- Camera Resolution: 0.92 Megapixel
- Camera Sensor Type: CMOS
- Video Frame Rate: 30 frames per second
- Camera Viewing Angle: 78.6 degrees
- Camera Type: RGB camera
- Audio System: Stereo speakers
- Microphone Type: Dual array microphone
- Audio Codec: Realtek ALC3204
- Audio Standards: High Definition Audio
- Wireless Connectivity: Bluetooth
- Wireless Standards: 802.11a/b/g/n/ac/ax/be
- Wi-Fi Version: Wi-Fi 7
- Wireless Controller: MediaTek MT7925
- Wireless Features: Dual stream (2x2)
- Wireless Features: MU-MIMO
- Network Interface: Gigabit Ethernet
- Ethernet Controller: Realtek RTL8111H
- Keyboard Type: Full keyboard with numeric keypad
- Keyboard Backlight: Yes, white
- Keyboard Features: Copilot key
- Input Type: Keyboard and touchpad
- Battery Type: 6-cell Lithium Ion
- Battery Capacity: 96 Wh
- Battery Weight: 351 g
- Charging Feature: ExpressCharge
- AC Adapter Input: 100-240 V, 50/60 Hz
- AC Adapter Output Power: 130 watt
- AC Adapter Output Voltage: 19.5 V
- AC Adapter Output Current: 6.67 A
- Interface: HDMI
- Interface: USB-C 3.2 Gen 2 with DisplayPort 1.4a Alt Mode
- Interface: USB-C 3.2 Gen 2 with DisplayPort 1.4a Alt Mode and Power Delivery
- Interface: 2 x USB 3.2 Gen 1
- Interface: Headphone/microphone combo jack
- Interface: LAN (RJ-45)
- Expansion Slots: 2 x M.2 Card slots
- Available Expansion Slot: 1 available
- Width: 35.698 cm
- Depth: 26.543 cm
- Height: 1.861 cm
- Weight: 2.49 kg
- Minimum Operating Temperature: 0 °C
- Maximum Operating Temperature: 35 °C
- Operating Humidity Range: 10% - 90% non-condensing
- Shock Tolerance (Operating): 140 g @ 2 ms half-sine pulse
- Vibration Tolerance (Operating): 0.66 g RMS random
- Included Software: McAfee+ Premium (1 year)
- Included Software: Microsoft 365 30-day trial activation
- Included Accessories: Power adapter
- Pricing Type: Build To Plan (BTP)
- Manufacturer Selling Program: Dell Smart Selection
- Bundled Service: 1 Year Care Onsite
- Package Contents: Alienware 16 Aurora AC16250 notebook
- Package Contents: Power adapter
SureLookIT.com
UK Delivery Information
We deliver throughout the UK using trusted national courier networks, with every order handled securely from dispatch to delivery.
UK Delivery Details
£6.99 — 1 to 3 working days
Fully tracked, fully insured, and signature required on delivery for added protection.
All parcels are sent using secure, monitored delivery services. Tracking details are provided so you can follow your order at every stage, and a signature is required at the delivery address to ensure your item is received safely by the correct person. Insurance cover is included from dispatch through to successful delivery, giving extra peace of mind when purchasing higher-value electronics.
Delivery days and exclusions
Delivery working days are Monday to Friday (excluding bank and public holidays).
Security and privacy:
We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.
Call us by phone
UK: 01902 214077
+44 (0) 1902 214077
Support Hrs: 10am to 3pm, Monday-Friday. Excluding bank holidays and company holidays.
We are UK VAT registered. Orders are dispatched from our distribution centre in Lutterworth, UK. A tracking number is provided and a signature is required on delivery.All prices displayed in GBP (£) include UK VAT. You will receive a GBP (£) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.
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Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.
All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone and email support throughout the product’s lifecycle.
If you have any questions, feel free to give us a call any time at 01902 214077 — we’re happy to help.
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If we detect fraudulent activity, we will report it at the local Police station. During this report, the following data will be passed to the Police:
Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. Tracking number, proof of delivery.
All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
---------
Hi (Name),
This is - SureLookIT.co.uk! Thanks for your order.
Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://surelookit.co.uk/p1235N5643P8 to confirm your account.
---------
If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.
We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.
We deliver throughout the UK. Tracked and Insured, signature required delivery.
to visit our Delivery information page.
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If you have not received your order within the time specified, please contact us at the contact details above.
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Please add our email address to your contacts or safe sender list to help ensure you receive important updates. Order confirmations, dispatch notifications, and shipping progress updates are sent automatically to the email address or mobile number provided at checkout.
If you cannot find an email from us, please check your spam or junk folder. Gmail users should also check the “All Mail” folder, as some messages may not appear in the primary inbox. If your email address was entered incorrectly during checkout, you may not receive any messages. Likewise, if only a phone number was provided, email updates will not be sent.
Our email system is functioning normally. Once an email leaves our system, delivery depends on factors outside our control, such as your spam filter settings, inbox segmentation (for example Gmail categories like Updates, Promotions, or Social), your email provider, and any security rules set by your workplace if using a work email address.
We recommend searching your mailbox for our email address to see if messages have been delivered but filtered or overlooked. If you still cannot locate your order emails, you are welcome to contact us by phone and we will be happy to assist you.
You can contact us by phone if you have any queries regarding your order.
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Yes, please contact us by phone, email or WhatsApp.
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Orders are processed immediately after payment and cannot usually be cancelled. If the order has already been dispatched, it cannot be stopped or cancelled. You can return the item after delivery if required — we will arrange a free collection. Please see our Returns and Refunds page for further guidance.
to visit our Returns and Refund information page.
to visit our Returns and Refund information page.
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We require a full and accurate UK postcode to dispatch an order. If a postcode is not provided, we will attempt to match your address using Royal Mail’s postcode finder. If we cannot find an exact match, or if there are multiple similar addresses without a clear house name or number, we will contact you by email and phone to confirm the details.
If we are unable to reach you to verify the address, the order will be cancelled and refunded. We do not dispatch orders without a fully confirmed address. Missing or incorrect postcode details may result in delays or cancellation and refund of your order.
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If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away.
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Please note that all deliveries require an in-person signature at the address provided at checkout. Parcels cannot be left outside or with a neighbour.
If you are unavailable at the time of delivery, the driver may attempt to contact you by phone. If there is no answer at the door or by phone, the parcel will be returned to the local delivery depot and a second delivery attempt will be made on the next working day.
If there is still no response on the second attempt, the parcel will be held at the delivery depot. We will then contact you to help arrange redelivery.
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Manufacturer warranty period is specified on the product page.
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It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.
Failure to read the terms and conditions will not exempt you from them.
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Support Hrs
10am to 3pm, Monday to Friday. Excluding UK bank holidays and company holidays.
Call us by phone
UK: 01902 214077
[email protected] - 24/7 - Wait time is around 30 minutes during office hours(9am to 3pm Monday to Friday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day working before 9:30am.
Manufacturer Warranty Information
All products sold on our website are brand new and supplied through authorised UK distributors. Each item is covered by the manufacturer’s warranty, with the length and terms set by the brand (for example Apple, ASUS, Dell, Lenovo and others). The specific warranty period is shown on the individual product page.
After delivery, customers should register their product on the manufacturer’s website to activate and manage their warranty. In the event of a fault, support, diagnosis and repair are handled directly by the manufacturer through their official service centres, as they are best placed to provide technical assistance, parts and replacements under their warranty terms.
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