Refunds & Returns

Security and privacy:

We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.

Call us by phone

UK: 01902 214077
+44 (0) 1902 214077

Support Hrs: 10am to 3pm, Monday-Friday. Excluding bank holidays and company holidays.

  • 14 day right to withdrawal - For full information on your 14 day right to withdrawal, see the section "14 days cooling off period - Right to withdrawal" below.
  • Standard Delivery fee - We do not offer a "standard post" delivery option. Our payment processors require a tracked delivery method.
  • Handling and administrative costs – Where an order is cancelled or returned under the 14-day cooling-off period, a small deduction of up to 5% may be applied to cover payment processing, distributor handling, and administrative costs already incurred. This does not apply where goods are faulty, incorrect, or damaged in transit. This charge will never exceed the actual costs incurred in processing the order.
  • How to Return - Please contact us first so we can arrange the correct return collection for your order. This helps ensure the item reaches the correct returns location and avoids delays. Returns sent without prior contact or using an alternative method may not be accepted. We cannot be responsible for parcels that are lost or damaged where our returns process has not been followed. If a return is refused and needs to be sent back to you, a delivery charge may apply.
  • Returns time frame - 14 days from delivery date (based on tracking). Item must be unopened, sealed, and resaleable. Must arrive back to us within 14 days.
  • Important - Refunds issued only if all return conditions are met. If opened or not resaleable, it will be returned to you and no refund given.
  • Right to Withdraw (Consumer Cooling-Off Period) - Returns will be refunded in full including standard delivery fees upon your request, if you notify us within 14 days from the date of delivery as shown on the courier tracking website. You must clearly inform us of your decision to withdraw from the purchase in writing to exercise your right to cancel either by email ([email protected]) or by post to our address as stated on the packing slip included in your parcel. You must provide this written notice of withdrawal before any return can be processed.

    All returns should be arranged through us first so we can authorise the return and provide the correct collection details. This helps ensure the item is sent to the right location, as our distributors are unable to accept unannounced returns. Items sent back without prior contact may be delayed, returned to you, or may not reach the correct destination. We cannot take responsibility for loss, delay, or damage where our returns process has not been followed. When using our arranged collection, please make sure the return label we provide by email is securely attached to the parcel to help ensure it reaches us safely and can be processed without delay.

    If you only return some of the items purchased, a portion of the delivery fee will be refunded upon your request. For example, if you ordered and received two items together but only return one item, 50% of your delivery fee will be refunded upon request. Products should be returned in their original packaging and in a resaleable condition. Customers may inspect the product as they would in a retail environment. If a product shows signs of use beyond what is necessary to check it, a reasonable deduction may be made to reflect any reduction in value.

    If you would like to contact us regarding your situation, we will review your case on an individual basis. Please be aware, the 14-day Right to Withdrawal (cooling-off period) applies to B2C (Business to Consumer) orders only and does not apply to B2B (Business to Business) orders. For B2B orders, products ordered in error cannot be returned; however, please contact us and we will review your case.

  • If you believe a product is faulty or not as described, please contact us so we can arrange a return assessment. We strongly recommend that you open all packaging carefully and retain the original packaging and contents, as these may be required for return to our distributors. All returned items will be inspected and tested by our technicians. If the product is found to be functioning as intended, for example where the issue relates to compatibility with your equipment or use case rather than a fault, the item will be returned to you and a re-delivery fee of £6.99 will apply. If the product or its packaging has been damaged by the user, or the item is deemed not faulty following testing, the return may be rejected. If you choose not to pay the re-delivery fee, we will hold the product for up to 30 days. If we do not hear from you within this period, the product(s) may be disposed of and no refund will be provided.

  • Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it. You must also report any damage to the outer packaging at the time of delivery, as this may help prevent a return from being rejected by the courier or distributor. When reporting damage, clear photos must be sent to [email protected]. Damage reports must be made within 24 hours of delivery, based on the delivery time shown on the courier tracking website.

  • Manufacturer warranty period is specified on the product page.

  • Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns of In-ear earphones unless faulty or damaged in delivery due to health and safety as they cannot be resold.


  • The fastest way to ensure you get what you want is to make a separate purchase for the new item right away, then return the item you do not want. Once the return is received and accepted, we will refund it for you. Please note that all returns must be arranged in line with our returns policy, and you must contact us first so we can authorise the return and arrange collection.

  • We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 30 working days.