As a proud online British Owned business, we deeply value each and every order we receive. We understand that in a market dominated by large non-British companies shipping from abroad, it's our commitment to personalised service that sets us apart.

    We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.

    Whether you have inquiries or simply want to chat, we're readily available to connect via phone. Your questions and feedback matter to us, and we're here to assist you every step of the way

    We ensure customer peace of mind by utilising parcel delivery with Signature Required, tracking and insurance included for added security.

    In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, contact us to arrange a return and collection. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.

    Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our British Owned business ethos.

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Alienware Aurora, Intel Core Ultra 9, GeForce RTX 5080, Win 11 Home, 32 GB RAM, 2 TB SSD, ACT1250, Gaming PC

£3,459.99

Winter Sale RRP £4,186.99

Brand New, Factory Sealed
Full Manufacturer Warranty
Official stock from authorised British distributors
Lower prices through fair and honest pricing
UK VAT: Included
Dispatched from: Lutterworth, UK
EAN/Barcode: 5397184970683
MPN: 36YYW
Manufacturer's Warranty: 1 Year
Availability : 4 in stock
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🖋️ Requires a signature on delivery 📦 Tracked 🛡️ Insured 📅 Orders placed after 3 pm or at weekends may take an additional working day to process.


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🇬🇧 This product is shipped quickly from UK. Shop local with SureLookIT — British stock, British support.

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SureLookIT Trustpilot Reviews

    As a proud online British owned business, we deeply value each and every order we receive. We understand that in a market dominated by large non-British companies shipping from abroad, it's our commitment to personalised service that sets us apart.

    We cherish every customer interaction as if you were walking into a local shop, engaging in friendly, one-on-one conversation with our staff. Your satisfaction is our priority, and we want you to feel valued and appreciated with every interaction.

    Whether you have inquiries or simply want to chat, we're readily available to connect via phone. Your questions and feedback matter to us, and we're here to assist you every step of the way.

    We ensure customer peace of mind by utilising Secure parcel delivery with Signature Required, tracking and insurance included for added security.

    In terms of returns, we believe in keeping things simple and hassle-free. If you're not completely satisfied with your purchase, contact us to arrange a return and collection. Your trust in us is paramount, and we aim to uphold it with transparency and efficiency.

    Thank you for considering us for your needs. We look forward to serving you with the warmth and professionalism that defines our British Owned Business ethos.

Description, delivery and Returns information    Description, Delivery & Returns information

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Alienware Aurora, Intel Core Ultra 9, GeForce RTX 5080, Win 11 Home, 32 GB RAM, 2 TB SSD, ACT1250, Gaming PC (36YYW)

Product Description

The Alienware Aurora ACT1250 is a platinum desktop gaming AI PC from Dell Alienware, built for demanding players, creators, and power users who need high-end performance in a complete tower system without an included monitor. This personal computer is supplied with 1 Year Care Onsite service and runs Windows 11 Home, giving users a ready platform for modern gaming, creative production, multitasking, and AI-enhanced workflows.

At the centre of the Alienware Aurora ACT1250 is the Intel Core Ultra 9 Series 2 285K processor, a 24-core CPU with one installed processor supported by the Intel Z890 chipset. It operates at 3.7 GHz on the P-cores and 3.2 GHz on the E-cores, with maximum turbo speeds reaching 5.7 GHz on the P-cores and 4.6 GHz on the E-cores, allowing the system to handle intensive games and demanding productivity applications with fast, responsive performance. The processor includes 36 MB of cache, and the system also incorporates an Intel AI Boost neural processing unit delivering up to 13 TOPS, with total processor performance of up to 36 TOPS for supported AI workloads.

Graphics performance is driven by the NVIDIA GeForce RTX 5080 graphics controller, which is rated up to 8 TOPS and is paired with 16 GB of GDDR7 SDRAM video memory. This dedicated graphics hardware gives the Aurora ACT1250 the visual capability required for immersive gaming, high-definition rendering, advanced graphics workloads, and smooth experiences in visually demanding software.

The system includes 32 GB of installed DDR5 SDRAM, arranged as two 16 GB DIMM modules across two total memory slots with no empty slots remaining. Memory runs at an effective and rated speed of 5200 MT/s, and the platform supports expansion up to a maximum of 64 GB, providing strong bandwidth and capacity for multitasking, content creation, and heavy application use.

Storage is provided by a 2 TB solid-state drive in the M.2 2280 form factor, connected through PCI Express 4.0 x4 and using NVM Express technology with triple-level cell flash. This fast NVMe SSD configuration offers quick access to files, fast application launches, reduced loading times, and enough capacity for games, creative projects, media, and productivity software. The system has no optical drive.

To help maintain stable operation during demanding workloads, the Alienware Aurora ACT1250 includes a built-in liquid cooling system with a 240 mm radiator. This cooling design supports thermal control during long gaming sessions, rendering tasks, and other high-load activity, helping the desktop maintain consistent performance when the hardware is under pressure.

Networking is broad and modern, with support for Ethernet, Fast Ethernet, Gigabit Ethernet, 2.5 Gigabit Ethernet, Bluetooth, IEEE 802.11a, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac, IEEE 802.11ax Wi-Fi 6, and IEEE 802.11be Wi-Fi 7. The networking hardware uses a Killer E3100G Ethernet controller and an Intel Wi-Fi 7 BE200 wireless NIC on an M.2 2230 interface, with dual-stream 2x2 wireless capability for fast and flexible connectivity.

The desktop offers a wide selection of expansion and connection options, including a PCIe 5.0 x16 slot, two PCIe 4.0 x4 slots, one M.2 2230 card slot for the wireless module with none free, and two M.2 2230/2280 card slots for SSD storage with one free. External connectivity includes 2.5 Gigabit Ethernet LAN, two USB 2.0 ports with SmartPower On support, five USB 3.2 Gen 1 ports with one supporting PowerShare, two USB-C 3.2 Gen 2 ports with one supporting PowerShare, USB4 with Power Delivery, audio line-in, audio line-out, SPDIF, and a headphones/microphone connector.

Audio output supports 5.1 channel surround sound and complies with High Definition Audio standards, making the system suitable for gaming audio, entertainment, and multimedia playback. Security features include a Kensington security slot, a security lock slot for a separately sold cable lock, and a padlock loop, helping protect the desktop in shared or public environments.

The Alienware Aurora ACT1250 is powered by a 1000 watt power supply with 80 PLUS Platinum certification and accepts AC 90-264 V at 50/60 Hz. It is designed to operate between 10 °C and 35 °C with a non-condensing operating humidity range of 20% to 80%. The chassis is platinum in colour, although the displayed product image may show a different colour, and a clear side panel is included as an accessory and in the box.

Measuring 19.7 cm wide, 45.84 cm deep, and 41.8 cm high, and weighing 15.37 kg, the Alienware Aurora ACT1250 is a substantial desktop tower designed for serious gaming and performance-focused computing. Microsoft 365 can be activated for a 30 day trial, and the box contains the Alienware Aurora ACT1250 along with the clear side panel.

Specifications

  • Product name: Alienware Aurora ACT1250
  • Model: 36YYW
  • Manufacturer: Dell Alienware
  • Product description: Alienware Aurora ACT1250 - DT - AI PC - Core Ultra 9 285K 3.7 GHz - 32 GB - SSD 2 TB
  • Product type: Personal computer
  • Category: Desktop gaming AI PC
  • Form factor: DT
  • AI level: AI PC
  • Bundled service: 1 Year Care Onsite
  • Gaming: Yes
  • Colour: Platinum
  • Image colour disclaimer: The displayed product image may be a different colour
  • Built-in device: Liquid cooling system with 240 mm radiator
  • Processor: Intel Core Ultra 9 Series 2 285K
  • Processor base clock speed: 3.7 GHz P-core / 3.2 GHz E-core
  • Processor maximum turbo speed: 5.7 GHz P-core / 4.6 GHz E-core
  • Processor core count: 24-core
  • Installed processor quantity: 1
  • Maximum processor quantity: 1
  • Chipset: Intel Z890
  • Cache memory installed size: 36 MB
  • Cache per processor: 36 MB
  • Neural processor unit: Intel AI Boost
  • NPU performance: Up to 13 TOPS
  • Total processor performance: Up to 36 TOPS
  • NPU AI datatype support: INT8
  • NPU sparsity support: Yes
  • NPU-supported AI software frameworks: DirectML, OpenVINO, WebNN, WindowsML, ONNX RT
  • Windows Studio Effects support: Yes
  • Installed RAM: 32 GB
  • Maximum RAM: 64 GB
  • Memory technology: DDR5 SDRAM
  • Effective memory speed: 5200 MT/s
  • Rated memory speed: 5200 MT/s
  • Memory form factor: DIMM 288-pin
  • Memory slots: 2 total / 0 empty
  • Memory configuration: 2 x 16 GB
  • Hard drive type: SSD
  • Hard drive form factor: M.2 2280
  • Hard drive capacity: 1 x 2 TB
  • Hard drive interface: PCI Express 4.0 x4
  • Storage technology: NVM Express NVMe
  • Storage flash type: Triple-level cell TLC
  • Optical storage: No optical drive
  • Graphics controller: NVIDIA GeForce RTX 5080
  • Graphics processor performance: Up to 8 TOPS
  • Video memory: 16 GB GDDR7 SDRAM
  • Audio output mode: 5.1 channel surround
  • Audio compliant standard: High Definition Audio
  • Networking: 1GbE, Bluetooth, 802.11a, 802.11b/g/n, Wi-Fi 5, 2.5GbE, Wi-Fi 6, Wi-Fi 7
  • Networking interface bus type: M.2 2230
  • Ethernet controller: Killer E3100G
  • Wireless LAN supported: Yes
  • Wireless NIC: Intel Wi-Fi 7 BE200
  • Data link protocols: Ethernet, Fast Ethernet, Gigabit Ethernet, Bluetooth, IEEE 802.11b, IEEE 802.11a, IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac, 2.5 Gigabit Ethernet, IEEE 802.11ax Wi-Fi 6, IEEE 802.11be Wi-Fi 7
  • Networking feature: Dual stream 2x2
  • Networking compliant standards: IEEE 802.11b, IEEE 802.11a, IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac, IEEE 802.11ax, IEEE 802.11be
  • Expansion slots: 1 x PCIe 5.0 x16
  • Expansion slots: 2 x PCIe 4.0 x4
  • Wireless module slot: 1 total / 0 free x M.2 Card 2230 for wireless module
  • SSD slots: 2 total / 1 free x M.2 Card 2230/2280 for SSD
  • Interface: 1 x LAN 2.5 Gigabit Ethernet
  • Interface: 2 x USB 2.0 with SmartPower On support
  • Interface: 5 x USB 3.2 Gen 1, with one supporting PowerShare
  • Interface: 2 x USB-C 3.2 Gen 2, with one supporting PowerShare
  • Interface: USB4 with Power Delivery
  • Interface: 1 x audio line-in
  • Interface: 1 x audio line-out
  • Interface: 1 x SPDIF
  • Interface: 1 x headphones/microphone
  • Included accessory: Clear side panel
  • Theft and intrusion protection: Security lock slot with cable lock sold separately, padlock loop
  • Security slot type: Kensington security slot
  • Power device type: Power supply
  • Voltage required: AC 90-264 V at 50/60 Hz
  • Power provided: 1000 watt
  • 80 PLUS certification: 80 PLUS Platinum
  • Minimum operating temperature: 10 °C
  • Maximum operating temperature: 35 °C
  • Operating humidity range: 20 - 80% non-condensing
  • Operating system: Windows 11 Home
  • Included software: Activate your Microsoft 365 for a 30 day trial
  • Monitor type: None
  • Width: 19.7 cm
  • Depth: 45.84 cm
  • Height: 41.8 cm
  • Weight: 15.37 kg
  • Box contents: Alienware Aurora ACT1250
  • Box contents: Clear side panel

SureLookIT.com

Alienware Aurora, Intel Core Ultra 9, GeForce RTX 5080, Win 11 Home, 32 GB RAM, 2 TB SSD, ACT1250, Gaming PC (36YYW)

Product Description

The Alienware Aurora ACT1250 is a platinum desktop gaming AI PC from Dell Alienware, built for demanding players, creators, and power users who need high-end performance in a complete tower system without an included monitor. This personal computer is supplied with 1 Year Care Onsite service and runs Windows 11 Home, giving users a ready platform for modern gaming, creative production, multitasking, and AI-enhanced workflows.

At the centre of the Alienware Aurora ACT1250 is the Intel Core Ultra 9 Series 2 285K processor, a 24-core CPU with one installed processor supported by the Intel Z890 chipset. It operates at 3.7 GHz on the P-cores and 3.2 GHz on the E-cores, with maximum turbo speeds reaching 5.7 GHz on the P-cores and 4.6 GHz on the E-cores, allowing the system to handle intensive games and demanding productivity applications with fast, responsive performance. The processor includes 36 MB of cache, and the system also incorporates an Intel AI Boost neural processing unit delivering up to 13 TOPS, with total processor performance of up to 36 TOPS for supported AI workloads.

Graphics performance is driven by the NVIDIA GeForce RTX 5080 graphics controller, which is rated up to 8 TOPS and is paired with 16 GB of GDDR7 SDRAM video memory. This dedicated graphics hardware gives the Aurora ACT1250 the visual capability required for immersive gaming, high-definition rendering, advanced graphics workloads, and smooth experiences in visually demanding software.

The system includes 32 GB of installed DDR5 SDRAM, arranged as two 16 GB DIMM modules across two total memory slots with no empty slots remaining. Memory runs at an effective and rated speed of 5200 MT/s, and the platform supports expansion up to a maximum of 64 GB, providing strong bandwidth and capacity for multitasking, content creation, and heavy application use.

Storage is provided by a 2 TB solid-state drive in the M.2 2280 form factor, connected through PCI Express 4.0 x4 and using NVM Express technology with triple-level cell flash. This fast NVMe SSD configuration offers quick access to files, fast application launches, reduced loading times, and enough capacity for games, creative projects, media, and productivity software. The system has no optical drive.

To help maintain stable operation during demanding workloads, the Alienware Aurora ACT1250 includes a built-in liquid cooling system with a 240 mm radiator. This cooling design supports thermal control during long gaming sessions, rendering tasks, and other high-load activity, helping the desktop maintain consistent performance when the hardware is under pressure.

Networking is broad and modern, with support for Ethernet, Fast Ethernet, Gigabit Ethernet, 2.5 Gigabit Ethernet, Bluetooth, IEEE 802.11a, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac, IEEE 802.11ax Wi-Fi 6, and IEEE 802.11be Wi-Fi 7. The networking hardware uses a Killer E3100G Ethernet controller and an Intel Wi-Fi 7 BE200 wireless NIC on an M.2 2230 interface, with dual-stream 2x2 wireless capability for fast and flexible connectivity.

The desktop offers a wide selection of expansion and connection options, including a PCIe 5.0 x16 slot, two PCIe 4.0 x4 slots, one M.2 2230 card slot for the wireless module with none free, and two M.2 2230/2280 card slots for SSD storage with one free. External connectivity includes 2.5 Gigabit Ethernet LAN, two USB 2.0 ports with SmartPower On support, five USB 3.2 Gen 1 ports with one supporting PowerShare, two USB-C 3.2 Gen 2 ports with one supporting PowerShare, USB4 with Power Delivery, audio line-in, audio line-out, SPDIF, and a headphones/microphone connector.

Audio output supports 5.1 channel surround sound and complies with High Definition Audio standards, making the system suitable for gaming audio, entertainment, and multimedia playback. Security features include a Kensington security slot, a security lock slot for a separately sold cable lock, and a padlock loop, helping protect the desktop in shared or public environments.

The Alienware Aurora ACT1250 is powered by a 1000 watt power supply with 80 PLUS Platinum certification and accepts AC 90-264 V at 50/60 Hz. It is designed to operate between 10 °C and 35 °C with a non-condensing operating humidity range of 20% to 80%. The chassis is platinum in colour, although the displayed product image may show a different colour, and a clear side panel is included as an accessory and in the box.

Measuring 19.7 cm wide, 45.84 cm deep, and 41.8 cm high, and weighing 15.37 kg, the Alienware Aurora ACT1250 is a substantial desktop tower designed for serious gaming and performance-focused computing. Microsoft 365 can be activated for a 30 day trial, and the box contains the Alienware Aurora ACT1250 along with the clear side panel.

Specifications

  • Product name: Alienware Aurora ACT1250
  • Model: 36YYW
  • Manufacturer: Dell Alienware
  • Product description: Alienware Aurora ACT1250 - DT - AI PC - Core Ultra 9 285K 3.7 GHz - 32 GB - SSD 2 TB
  • Product type: Personal computer
  • Category: Desktop gaming AI PC
  • Form factor: DT
  • AI level: AI PC
  • Bundled service: 1 Year Care Onsite
  • Gaming: Yes
  • Colour: Platinum
  • Image colour disclaimer: The displayed product image may be a different colour
  • Built-in device: Liquid cooling system with 240 mm radiator
  • Processor: Intel Core Ultra 9 Series 2 285K
  • Processor base clock speed: 3.7 GHz P-core / 3.2 GHz E-core
  • Processor maximum turbo speed: 5.7 GHz P-core / 4.6 GHz E-core
  • Processor core count: 24-core
  • Installed processor quantity: 1
  • Maximum processor quantity: 1
  • Chipset: Intel Z890
  • Cache memory installed size: 36 MB
  • Cache per processor: 36 MB
  • Neural processor unit: Intel AI Boost
  • NPU performance: Up to 13 TOPS
  • Total processor performance: Up to 36 TOPS
  • NPU AI datatype support: INT8
  • NPU sparsity support: Yes
  • NPU-supported AI software frameworks: DirectML, OpenVINO, WebNN, WindowsML, ONNX RT
  • Windows Studio Effects support: Yes
  • Installed RAM: 32 GB
  • Maximum RAM: 64 GB
  • Memory technology: DDR5 SDRAM
  • Effective memory speed: 5200 MT/s
  • Rated memory speed: 5200 MT/s
  • Memory form factor: DIMM 288-pin
  • Memory slots: 2 total / 0 empty
  • Memory configuration: 2 x 16 GB
  • Hard drive type: SSD
  • Hard drive form factor: M.2 2280
  • Hard drive capacity: 1 x 2 TB
  • Hard drive interface: PCI Express 4.0 x4
  • Storage technology: NVM Express NVMe
  • Storage flash type: Triple-level cell TLC
  • Optical storage: No optical drive
  • Graphics controller: NVIDIA GeForce RTX 5080
  • Graphics processor performance: Up to 8 TOPS
  • Video memory: 16 GB GDDR7 SDRAM
  • Audio output mode: 5.1 channel surround
  • Audio compliant standard: High Definition Audio
  • Networking: 1GbE, Bluetooth, 802.11a, 802.11b/g/n, Wi-Fi 5, 2.5GbE, Wi-Fi 6, Wi-Fi 7
  • Networking interface bus type: M.2 2230
  • Ethernet controller: Killer E3100G
  • Wireless LAN supported: Yes
  • Wireless NIC: Intel Wi-Fi 7 BE200
  • Data link protocols: Ethernet, Fast Ethernet, Gigabit Ethernet, Bluetooth, IEEE 802.11b, IEEE 802.11a, IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac, 2.5 Gigabit Ethernet, IEEE 802.11ax Wi-Fi 6, IEEE 802.11be Wi-Fi 7
  • Networking feature: Dual stream 2x2
  • Networking compliant standards: IEEE 802.11b, IEEE 802.11a, IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac, IEEE 802.11ax, IEEE 802.11be
  • Expansion slots: 1 x PCIe 5.0 x16
  • Expansion slots: 2 x PCIe 4.0 x4
  • Wireless module slot: 1 total / 0 free x M.2 Card 2230 for wireless module
  • SSD slots: 2 total / 1 free x M.2 Card 2230/2280 for SSD
  • Interface: 1 x LAN 2.5 Gigabit Ethernet
  • Interface: 2 x USB 2.0 with SmartPower On support
  • Interface: 5 x USB 3.2 Gen 1, with one supporting PowerShare
  • Interface: 2 x USB-C 3.2 Gen 2, with one supporting PowerShare
  • Interface: USB4 with Power Delivery
  • Interface: 1 x audio line-in
  • Interface: 1 x audio line-out
  • Interface: 1 x SPDIF
  • Interface: 1 x headphones/microphone
  • Included accessory: Clear side panel
  • Theft and intrusion protection: Security lock slot with cable lock sold separately, padlock loop
  • Security slot type: Kensington security slot
  • Power device type: Power supply
  • Voltage required: AC 90-264 V at 50/60 Hz
  • Power provided: 1000 watt
  • 80 PLUS certification: 80 PLUS Platinum
  • Minimum operating temperature: 10 °C
  • Maximum operating temperature: 35 °C
  • Operating humidity range: 20 - 80% non-condensing
  • Operating system: Windows 11 Home
  • Included software: Activate your Microsoft 365 for a 30 day trial
  • Monitor type: None
  • Width: 19.7 cm
  • Depth: 45.84 cm
  • Height: 41.8 cm
  • Weight: 15.37 kg
  • Box contents: Alienware Aurora ACT1250
  • Box contents: Clear side panel

SureLookIT.com

UK Delivery Information

We deliver throughout the UK using trusted national courier networks, with every order handled securely from dispatch to delivery.

UK Delivery Details

£6.99 — 1 to 3 working days

Fully tracked, fully insured, and signature required on delivery for added protection.

All parcels are sent using secure, monitored delivery services. Tracking details are provided so you can follow your order at every stage, and a signature is required at the delivery address to ensure your item is received safely by the correct person. Insurance cover is included from dispatch through to successful delivery, giving extra peace of mind when purchasing higher-value electronics.

Delivery days and exclusions

Delivery working days are Monday to Friday (excluding bank and public holidays).

Security and privacy:

We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.

Call us by phone

UK: 01902 214077
+44 (0) 1902 214077

Support Hrs: 10am to 3pm, Monday-Friday. Excluding bank holidays and company holidays.

Or if you prefer, see the FAQ below

    We are UK VAT registered. Orders are dispatched from our distribution centre in Lutterworth, UK. A tracking number is provided and a signature is required on delivery.

    All prices displayed in GBP (£) include UK VAT. You will receive a GBP (£) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.

    Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.

    All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone and email support throughout the product’s lifecycle.

    If you have any questions, feel free to give us a call any time at 01902 214077 — we’re happy to help.

    If we detect fraudulent activity, we will report it at the local Police station. During this report, the following data will be passed to the Police:

    Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. Tracking number, proof of delivery.

    All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
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    Hi (Name),
    This is - SureLookIT.co.uk! Thanks for your order.
    Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://surelookit.co.uk/p1235N5643P8 to confirm your account.
    ---------

    If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.

    We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.

    We deliver throughout the UK. Tracked and Insured, signature required delivery.

    Delivery information page to visit our Delivery information page.

    If you have not received your order within the time specified, please contact us at the contact details above.

    Please add our email address to your contacts or safe sender list to help ensure you receive important updates. Order confirmations, dispatch notifications, and shipping progress updates are sent automatically to the email address or mobile number provided at checkout.

    If you cannot find an email from us, please check your spam or junk folder. Gmail users should also check the “All Mail” folder, as some messages may not appear in the primary inbox. If your email address was entered incorrectly during checkout, you may not receive any messages. Likewise, if only a phone number was provided, email updates will not be sent.

    Our email system is functioning normally. Once an email leaves our system, delivery depends on factors outside our control, such as your spam filter settings, inbox segmentation (for example Gmail categories like Updates, Promotions, or Social), your email provider, and any security rules set by your workplace if using a work email address.

    We recommend searching your mailbox for our email address to see if messages have been delivered but filtered or overlooked. If you still cannot locate your order emails, you are welcome to contact us by phone and we will be happy to assist you.

    You can contact us by phone if you have any queries regarding your order.

    Yes, please contact us by phone, email or WhatsApp.

    Orders are processed immediately after payment and cannot usually be cancelled. If the order has already been dispatched, it cannot be stopped or cancelled. You can return the item after delivery if required — we will arrange a free collection. Please see our Returns and Refunds page for further guidance.

    Delivery information page to visit our Returns and Refund information page.

    Delivery information page to visit our Returns and Refund information page.

    We require a full and accurate UK postcode to dispatch an order. If a postcode is not provided, we will attempt to match your address using Royal Mail’s postcode finder. If we cannot find an exact match, or if there are multiple similar addresses without a clear house name or number, we will contact you by email and phone to confirm the details.

    If we are unable to reach you to verify the address, the order will be cancelled and refunded. We do not dispatch orders without a fully confirmed address. Missing or incorrect postcode details may result in delays or cancellation and refund of your order.

    If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away.


    Please note that all deliveries require an in-person signature at the address provided at checkout. Parcels cannot be left outside or with a neighbour.

    If you are unavailable at the time of delivery, the driver may attempt to contact you by phone. If there is no answer at the door or by phone, the parcel will be returned to the local delivery depot and a second delivery attempt will be made on the next working day.

    If there is still no response on the second attempt, the parcel will be held at the delivery depot. We will then contact you to help arrange redelivery.

    Manufacturer warranty period is specified on the product page.

    It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.

    Failure to read the terms and conditions will not exempt you from them.

    Support Hrs

    10am to 3pm, Monday to Friday. Excluding UK bank holidays and company holidays.

    Call us by phone

    UK: 01902 214077

    Email

    [email protected] - 24/7 - Wait time is around 30 minutes during office hours(9am to 3pm Monday to Friday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day working before 9:30am.




Manufacturer Warranty Information

All products sold on our website are brand new and supplied through authorised UK distributors. Each item is covered by the manufacturer’s warranty, with the length and terms set by the brand (for example Apple, ASUS, Dell, Lenovo and others). The specific warranty period is shown on the individual product page.

After delivery, customers should register their product on the manufacturer’s website to activate and manage their warranty. In the event of a fault, support, diagnosis and repair are handled directly by the manufacturer through their official service centres, as they are best placed to provide technical assistance, parts and replacements under their warranty terms.

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