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Samsung Galaxy S24 Onyx Black 128GB Enterprise Edition (SM-S921BZKDEEB)
Samsung Galaxy S24 - Enterprise Edition
5G smartphone - dual-SIM - RAM 8 GB / Internal Memory 128 GB - OLED display - 6.2" - 2340 x 1080 pixels (120 Hz) - 3x rear cameras 50 MP, 12 MP, 10 MP - front camera 12 MP - onyx black
Key Features
- Epic, just like that
- Embrace every curve
- Circle it, find it
- Goodbye, language barriers
- Put your best text forward
- Epic for business, just like that
- Mega megapixels
- Bring your night into the light
- Get closer with every tap
- Don't miss the moment with enhanced zoom
- Super HDR previews, enhanced before you even snap
- Resize it, retouch it, just like that
- Game on with a larger Vapor Chamber
- Go bigger, go brighter
- Must-haves at your fingertips
- A smarter all-day battery
- Quick Share
- Secured by Knox
Product Features
Epic, just like that
Imagine the videos you'll shoot, the pics you'll edit and the connections you make, all elevated to new heights with mobile AI.
Embrace every curve
With its unified design and satin finish, Galaxy S24 feels as smooth as it looks.
Circle it, find it
Search like never before with Circle to Search. Simply circle an object to get Google Search results.
Goodbye, language barriers
Get real-time language translations on calls or in texts with Live Translate.
Put your best text forward
Get real-time tone suggestions to make your writing sound more professional or conversational.
Epic for business, just like that
Elevate your work with the most epic Galaxy yet, featuring the game-changing power of Galaxy AI. From researching on the spot to capturing every detail of your projects day or night, unleash new ways to stay productive, collaborate and more.
Mega megapixels
Snap high-res pics that will look great for years to come, captured with a 50MP multi-camera system where each lens is a powerhouse.
Bring your night into the light
Capture the nighttime portraits you've been dreaming of with Nightography. Zoom in up to 3x and retain detail and vibrancy, even in low light.
Get closer with every tap
Go from 1x to 2x or even 3x. AI keeps pictures crisp, clear and super sharp.
Don't miss the moment with enhanced zoom
Capture stunning shots with vivid detail as though you have the best seats in the house.
Super HDR previews, enhanced before you even snap
With the Super HDR upgrade, you can capture vivid shots the way you see them, from preview to posting. It even works when you shoot with Instagram.
Resize it, retouch it, just like that
Unlock the magic of AI-powered photo editing. Generative Edit fills in backgrounds and makes unwanted objects disappear.
Game on with a larger Vapor Chamber
The Vapor Chamber is bigger than before, with an improved heat dissipation system to keep you gaming at peak performance.
Go bigger, go brighter
The 6.2" FHD+ display on Galaxy S24 offers more screen real estate than ever before. Enjoy optimal color and contrast with Vision Booster, even on bright days.
Must-haves at your fingertips
Customize your daily experience with widgets on your lock screen and Always On Display. From important reminders to your local air quality, get the info you need at a glance.
A smarter all-day battery
Power on. Galaxy S24 has an intelligent battery that gives you more game time, watch time and you time.
Quick Share
Share with iOS users or far-away friends and family.
Secured by Knox
Rest easier with mobile protection fortified by Knox and multi-device security. Your data, privacy and peace of mind are the top priority.
Main Specifications
- Product Description: Samsung Galaxy S24 - Enterprise Edition - onyx black - 5G smartphone - 128 GB - GSM
- Product Type: 5G smartphone
- Manufacturer Model Number: SM-S921B/DS
- Display: OLED display - 2340 x 1080 pixels - 6.2" - 418 ppi - (120 Hz) - Infinity-O Dynamic AMOLED 2X - HDR - Corning Gorilla Glass Victus 2 (scratch resistant glass)
- Processor: Samsung Exynos 2400 for Galaxy 3.2 GHz (10-core)
- Memory: RAM 8 GB / 128 GB
- Operating System: Android 14 with Samsung One UI 6.1
- Main Camera: 50 Megapixel - wide-angle lens - f/1.8 - focus: automatic
- Second Camera: 12 Megapixel - ultra wide-angle lens - f/2.2
- Third Camera: 10 Megapixel - telephoto lens - 3x optical zoom - f/2.4
- Front Camera: 12 Megapixel f/2.2 - automatic
- SIM Card: Dual-SIM - nano-SIM, Electronic SIM card (e-SIM)
- Wireless Interface: NFC, Wi-Fi 6, Wi-Fi 6E, Bluetooth
- Security Devices: Fingerprint reader (under display), face recognition
- Connectors: USB-C
- Wireless Charging Standards: WPC, Qi, Fast Wireless Charging 2.0, Wireless PowerShare
- Protection: Dustproof, splashproof, water-resistant
- Colour: Onyx black
- Dimensions (WxDxH): 70.6 mm x 7.6 mm x 147 mm
- Weight: 167 g
- Repairability Index: 8.5 (out of 10)
- SAR: 0.869 W/kg (head) ¦ 1.35 W/kg (body) ¦ 2.13 W/kg (limb)
Extended Specifications
General
- Product Type: Smartphone
- Manufacturer Model Number: SM-S921B/DS
- Form Factor: Touch
- Protection: Dustproof, splashproof, water-resistant
- Width: 70.6 mm
- Depth: 7.6 mm
- Height: 147 mm
- Weight: 167 g
- Body Colour: Onyx black
- Body Material: Armour Aluminium frame, Corning Gorilla Glass Victus 2
Memory
- RAM: LPDDR5 SDRAM - 8 GB
- Internal Memory Capacity: 128 GB
- User Memory: 103.9 GB
Processor
- Type: Samsung Exynos 2400 for Galaxy
- Clock Speed: 3.2 GHz
- Processor Core Quantity: 10-core
Miscellaneous
- Compliant Standards: VDE, IP68, USB 3.2 Gen 1, Android Audio Streaming for Hearing Aid (ASHA)
- Included Accessories: SIM card removal tool, USB-C to USB-C cable
Environmental Parameters
- Max Depth of Water Resistance: 1.5 m
Display
- Type: OLED display
- Technology: Infinity-O Dynamic AMOLED 2X
- Diagonal Size: 6.2"
- Display Resolution: 2340 x 1080 pixels
- Display Format: Full HD+
- Pixel Density: 418 ppi
- Max Brightness: 2600 cd/m²
- Colour Depth: 16.7 million colours
- HDR: Yes
- HDR Technology: HDR10+
- Enhancement Technology: Vision Booster technology
- Refresh Rate: 120 Hz
- Protection: Corning Gorilla Glass Victus 2 (scratch-resistant glass)
- Features: AOD (Always-On Display), 100% DCI-P3, 1-120Hz adaptive refresh rate
Battery
- Capacity: 4000 mAh
- Wireless Charging: Yes
- Wireless Charging Standards: WPC, Qi, Fast Wireless Charging 2.0, Wireless PowerShare
- Run Time Details: Active online usage (LTE): up to 25 hrs ¦ Active online usage (Wi-Fi): up to 25 hrs ¦ Playback (wireless video): up to 29 hrs ¦ Playback (wireless audio): up to 78 hrs
Communications
- Data Transmission: FDD-LTE, TDD-LTE, 5G NR FR1
- 2G Band: 850 GSM, 900 GSM, 1800 GSM, 1900 GSM
- 3G UMTS Band: Band 1, Band 2, Band 4, Band 5, Band 8
- 3G UMTS Frequency: 2100, 1900, 1700, 850, 900
- 4G LTE Band: Band 1, Band 2, Band 3, Band 4, Band 5, Band 7, Band 8, Band 12, Band 13, Band 17, Band 18, Band 19, Band 20, Band 25, Band 26, Band 28, Band 32, Band 38, Band 39, Band 40, Band 41, Band 66
- 4G LTE Frequency: FDD 2100, FDD 1900 PCS, FDD 1800+, FDD 1700 - 2110 AWS, FDD 850, FDD 2600, FDD 900, FDD 700a, FDD 700c, FDD 700b, FDD 800 lower, FDD 800 upper, FDD 800 DD, FDD 1900+, FDD 850+, FDD 700 APT, FDD 1500 L, TDD 2600, TDD 1900, TDD 2300, TDD 2500, FDD 1700 - 2110 AWS-3
- 5G NR Band: N1, n2, n3, n5, n7, n8, n20, n28, n38, n41, n66, n75, n77, n78, n40, n25, n12, n26
- 5G NR Frequency: FDD 2100, FDD 1900 PCS, FDD 1800, FDD 850, FDD 2600, FDD 900, FDD 800, FDD 700 APT, TDD TD 2600, TDD TD 2500, FDD AWS-3, SDL DL 1500+, TDD TD 3700, TDD TD 3500, TDD 2300, FDD 1900, n12, FDD 850
- Wireless Interface: NFC, IEEE 802.11a/b/g/n/ac/ax, Wi-Fi 6E, Bluetooth 5.3
Connections
- Connector Type: USB Type-C - 24-pin USB-C
Phone Features
- Sensors: Accelerometer, proximity sensor, barometer, gyro sensor, hall sensor, geomagnetic sensor, light sensor
- Security Devices: Fingerprint reader (under display), face recognition
- Additional Features: MIMO technology, Samsung KNOX, Samsung DeX support, Samsung Smart Switch, dual stereo speakers, Samsung Knox Vault, 5 years of Security Maintenance Release, cooling system with vapour chamber, Live Translate, Samsung Wallet, Samsung Knox Suite, Galaxy AI, Circle to Search, Note Assist, Photo Assist, Samsung Knox Matrix
Cellular
- Technology: WCDMA (UMTS) / GSM
- Mobile Broadband Generation: 5G
- Service Provider: Not specified
- Operating System: Android 14
- User Interface: Samsung One UI 6.1
- Navigation: GPS, GLONASS, BeiDou, Galileo, QZSS
- SIM Card Type: Nano-SIM, Electronic SIM card (e-SIM)
- SIM Card Qty: Dual-SIM
- Payment Technology: Samsung Pay
- Input Device: Multi-touch
Media Player
- Supported Digital Audio Standards: WAV, AAC, AMR, MP3, FLAC, XMF, OGG, MIDI, APE (Monkey's Audio), M4A, DSF, MXMF, OGA, 3GA, AWB, IMY, RTTTL, RTX, OTA, DFF, MID
- Supported Digital Video Standards: MKV, FLV, AVI, 3GP, M4V, WebM, 3G2, MP4
- Sound Enhancements: Dolby Atmos sound technology
Front Camera
- Sensor Resolution: 12 Megapixel
- Lens Aperture: F/2.2
- Focus Adjustment: Automatic
- Field of View (FoV): 80 degree(s)
- Video Resolutions: 3840 x 2160 (4K) at 60 fps
- Light Source: Display flash
- Features: Palm shutter
Main Camera
- Sensor Resolution: 50 Megapixel
- Optical Image Stabiliser: Optical Image Stabiliser (OIS)
- Lens Type: Wide-angle lens
- Lens Aperture: F/1.8
- Field of View (FoV): 85 degree(s)
- Focus Adjustment: Automatic
- Digital Zoom: 30x
- Special Effects: HDR
- Camera Modes: Panorama, Slow-motion mode, Pro mode, HYPERLAPSE, Food, Portrait, Night, Single Take, Pro Video, Portrait video, Dual Record, Nightography
- HDR Mode: Super HDR
- Light Source: LED flash
- Video Resolutions: 1920 x 1080 (1080p) at 60 fps, 3840 x 2160 (4K) at 60 fps, Slo-mo video 1920 x 1080 (1080p) at 240 fps, Slo-mo video 3840 x 2160 (4K) at 120 fps, 7680 x 4320 (UHD 8K) at 30fps
- Features: Quick Launch, Dual Pixel technology, Scene Optimiser, HDR10+ recording, Space Zoom, AR Doodle, Auto-framing, Dual Tele Zoom System, AI Zoom, Generative Edit, Edit Suggestion
Second Camera
- Sensor Resolution: 12 Megapixel
- Lens Type: Ultra-wide-angle lens
- Lens Aperture: F/2.2
- Field of View (FoV): 120 degree(s)
Third Camera
- Sensor Resolution: 10 Megapixel
- Optical Zoom: 3x
- Lens Type: Telephoto lens
- Lens Aperture: F/2.4
- Field of View (FoV): 36 degree(s)
Sustainability Information
- Repairability Index: 8.5 (out of 10)
SureLookIT.com
Samsung Galaxy S24 Onyx Black 128GB Enterprise Edition (SM-S921BZKDEEB)
Samsung Galaxy S24 - Enterprise Edition
5G smartphone - dual-SIM - RAM 8 GB / Internal Memory 128 GB - OLED display - 6.2" - 2340 x 1080 pixels (120 Hz) - 3x rear cameras 50 MP, 12 MP, 10 MP - front camera 12 MP - onyx black
Key Features
- Epic, just like that
- Embrace every curve
- Circle it, find it
- Goodbye, language barriers
- Put your best text forward
- Epic for business, just like that
- Mega megapixels
- Bring your night into the light
- Get closer with every tap
- Don't miss the moment with enhanced zoom
- Super HDR previews, enhanced before you even snap
- Resize it, retouch it, just like that
- Game on with a larger Vapor Chamber
- Go bigger, go brighter
- Must-haves at your fingertips
- A smarter all-day battery
- Quick Share
- Secured by Knox
Product Features
Epic, just like that
Imagine the videos you'll shoot, the pics you'll edit and the connections you make, all elevated to new heights with mobile AI.
Embrace every curve
With its unified design and satin finish, Galaxy S24 feels as smooth as it looks.
Circle it, find it
Search like never before with Circle to Search. Simply circle an object to get Google Search results.
Goodbye, language barriers
Get real-time language translations on calls or in texts with Live Translate.
Put your best text forward
Get real-time tone suggestions to make your writing sound more professional or conversational.
Epic for business, just like that
Elevate your work with the most epic Galaxy yet, featuring the game-changing power of Galaxy AI. From researching on the spot to capturing every detail of your projects day or night, unleash new ways to stay productive, collaborate and more.
Mega megapixels
Snap high-res pics that will look great for years to come, captured with a 50MP multi-camera system where each lens is a powerhouse.
Bring your night into the light
Capture the nighttime portraits you've been dreaming of with Nightography. Zoom in up to 3x and retain detail and vibrancy, even in low light.
Get closer with every tap
Go from 1x to 2x or even 3x. AI keeps pictures crisp, clear and super sharp.
Don't miss the moment with enhanced zoom
Capture stunning shots with vivid detail as though you have the best seats in the house.
Super HDR previews, enhanced before you even snap
With the Super HDR upgrade, you can capture vivid shots the way you see them, from preview to posting. It even works when you shoot with Instagram.
Resize it, retouch it, just like that
Unlock the magic of AI-powered photo editing. Generative Edit fills in backgrounds and makes unwanted objects disappear.
Game on with a larger Vapor Chamber
The Vapor Chamber is bigger than before, with an improved heat dissipation system to keep you gaming at peak performance.
Go bigger, go brighter
The 6.2" FHD+ display on Galaxy S24 offers more screen real estate than ever before. Enjoy optimal color and contrast with Vision Booster, even on bright days.
Must-haves at your fingertips
Customize your daily experience with widgets on your lock screen and Always On Display. From important reminders to your local air quality, get the info you need at a glance.
A smarter all-day battery
Power on. Galaxy S24 has an intelligent battery that gives you more game time, watch time and you time.
Quick Share
Share with iOS users or far-away friends and family.
Secured by Knox
Rest easier with mobile protection fortified by Knox and multi-device security. Your data, privacy and peace of mind are the top priority.
Main Specifications
- Product Description: Samsung Galaxy S24 - Enterprise Edition - onyx black - 5G smartphone - 128 GB - GSM
- Product Type: 5G smartphone
- Manufacturer Model Number: SM-S921B/DS
- Display: OLED display - 2340 x 1080 pixels - 6.2" - 418 ppi - (120 Hz) - Infinity-O Dynamic AMOLED 2X - HDR - Corning Gorilla Glass Victus 2 (scratch resistant glass)
- Processor: Samsung Exynos 2400 for Galaxy 3.2 GHz (10-core)
- Memory: RAM 8 GB / 128 GB
- Operating System: Android 14 with Samsung One UI 6.1
- Main Camera: 50 Megapixel - wide-angle lens - f/1.8 - focus: automatic
- Second Camera: 12 Megapixel - ultra wide-angle lens - f/2.2
- Third Camera: 10 Megapixel - telephoto lens - 3x optical zoom - f/2.4
- Front Camera: 12 Megapixel f/2.2 - automatic
- SIM Card: Dual-SIM - nano-SIM, Electronic SIM card (e-SIM)
- Wireless Interface: NFC, Wi-Fi 6, Wi-Fi 6E, Bluetooth
- Security Devices: Fingerprint reader (under display), face recognition
- Connectors: USB-C
- Wireless Charging Standards: WPC, Qi, Fast Wireless Charging 2.0, Wireless PowerShare
- Protection: Dustproof, splashproof, water-resistant
- Colour: Onyx black
- Dimensions (WxDxH): 70.6 mm x 7.6 mm x 147 mm
- Weight: 167 g
- Repairability Index: 8.5 (out of 10)
- SAR: 0.869 W/kg (head) ¦ 1.35 W/kg (body) ¦ 2.13 W/kg (limb)
Extended Specifications
General
- Product Type: Smartphone
- Manufacturer Model Number: SM-S921B/DS
- Form Factor: Touch
- Protection: Dustproof, splashproof, water-resistant
- Width: 70.6 mm
- Depth: 7.6 mm
- Height: 147 mm
- Weight: 167 g
- Body Colour: Onyx black
- Body Material: Armour Aluminium frame, Corning Gorilla Glass Victus 2
Memory
- RAM: LPDDR5 SDRAM - 8 GB
- Internal Memory Capacity: 128 GB
- User Memory: 103.9 GB
Processor
- Type: Samsung Exynos 2400 for Galaxy
- Clock Speed: 3.2 GHz
- Processor Core Quantity: 10-core
Miscellaneous
- Compliant Standards: VDE, IP68, USB 3.2 Gen 1, Android Audio Streaming for Hearing Aid (ASHA)
- Included Accessories: SIM card removal tool, USB-C to USB-C cable
Environmental Parameters
- Max Depth of Water Resistance: 1.5 m
Display
- Type: OLED display
- Technology: Infinity-O Dynamic AMOLED 2X
- Diagonal Size: 6.2"
- Display Resolution: 2340 x 1080 pixels
- Display Format: Full HD+
- Pixel Density: 418 ppi
- Max Brightness: 2600 cd/m²
- Colour Depth: 16.7 million colours
- HDR: Yes
- HDR Technology: HDR10+
- Enhancement Technology: Vision Booster technology
- Refresh Rate: 120 Hz
- Protection: Corning Gorilla Glass Victus 2 (scratch-resistant glass)
- Features: AOD (Always-On Display), 100% DCI-P3, 1-120Hz adaptive refresh rate
Battery
- Capacity: 4000 mAh
- Wireless Charging: Yes
- Wireless Charging Standards: WPC, Qi, Fast Wireless Charging 2.0, Wireless PowerShare
- Run Time Details: Active online usage (LTE): up to 25 hrs ¦ Active online usage (Wi-Fi): up to 25 hrs ¦ Playback (wireless video): up to 29 hrs ¦ Playback (wireless audio): up to 78 hrs
Communications
- Data Transmission: FDD-LTE, TDD-LTE, 5G NR FR1
- 2G Band: 850 GSM, 900 GSM, 1800 GSM, 1900 GSM
- 3G UMTS Band: Band 1, Band 2, Band 4, Band 5, Band 8
- 3G UMTS Frequency: 2100, 1900, 1700, 850, 900
- 4G LTE Band: Band 1, Band 2, Band 3, Band 4, Band 5, Band 7, Band 8, Band 12, Band 13, Band 17, Band 18, Band 19, Band 20, Band 25, Band 26, Band 28, Band 32, Band 38, Band 39, Band 40, Band 41, Band 66
- 4G LTE Frequency: FDD 2100, FDD 1900 PCS, FDD 1800+, FDD 1700 - 2110 AWS, FDD 850, FDD 2600, FDD 900, FDD 700a, FDD 700c, FDD 700b, FDD 800 lower, FDD 800 upper, FDD 800 DD, FDD 1900+, FDD 850+, FDD 700 APT, FDD 1500 L, TDD 2600, TDD 1900, TDD 2300, TDD 2500, FDD 1700 - 2110 AWS-3
- 5G NR Band: N1, n2, n3, n5, n7, n8, n20, n28, n38, n41, n66, n75, n77, n78, n40, n25, n12, n26
- 5G NR Frequency: FDD 2100, FDD 1900 PCS, FDD 1800, FDD 850, FDD 2600, FDD 900, FDD 800, FDD 700 APT, TDD TD 2600, TDD TD 2500, FDD AWS-3, SDL DL 1500+, TDD TD 3700, TDD TD 3500, TDD 2300, FDD 1900, n12, FDD 850
- Wireless Interface: NFC, IEEE 802.11a/b/g/n/ac/ax, Wi-Fi 6E, Bluetooth 5.3
Connections
- Connector Type: USB Type-C - 24-pin USB-C
Phone Features
- Sensors: Accelerometer, proximity sensor, barometer, gyro sensor, hall sensor, geomagnetic sensor, light sensor
- Security Devices: Fingerprint reader (under display), face recognition
- Additional Features: MIMO technology, Samsung KNOX, Samsung DeX support, Samsung Smart Switch, dual stereo speakers, Samsung Knox Vault, 5 years of Security Maintenance Release, cooling system with vapour chamber, Live Translate, Samsung Wallet, Samsung Knox Suite, Galaxy AI, Circle to Search, Note Assist, Photo Assist, Samsung Knox Matrix
Cellular
- Technology: WCDMA (UMTS) / GSM
- Mobile Broadband Generation: 5G
- Service Provider: Not specified
- Operating System: Android 14
- User Interface: Samsung One UI 6.1
- Navigation: GPS, GLONASS, BeiDou, Galileo, QZSS
- SIM Card Type: Nano-SIM, Electronic SIM card (e-SIM)
- SIM Card Qty: Dual-SIM
- Payment Technology: Samsung Pay
- Input Device: Multi-touch
Media Player
- Supported Digital Audio Standards: WAV, AAC, AMR, MP3, FLAC, XMF, OGG, MIDI, APE (Monkey's Audio), M4A, DSF, MXMF, OGA, 3GA, AWB, IMY, RTTTL, RTX, OTA, DFF, MID
- Supported Digital Video Standards: MKV, FLV, AVI, 3GP, M4V, WebM, 3G2, MP4
- Sound Enhancements: Dolby Atmos sound technology
Front Camera
- Sensor Resolution: 12 Megapixel
- Lens Aperture: F/2.2
- Focus Adjustment: Automatic
- Field of View (FoV): 80 degree(s)
- Video Resolutions: 3840 x 2160 (4K) at 60 fps
- Light Source: Display flash
- Features: Palm shutter
Main Camera
- Sensor Resolution: 50 Megapixel
- Optical Image Stabiliser: Optical Image Stabiliser (OIS)
- Lens Type: Wide-angle lens
- Lens Aperture: F/1.8
- Field of View (FoV): 85 degree(s)
- Focus Adjustment: Automatic
- Digital Zoom: 30x
- Special Effects: HDR
- Camera Modes: Panorama, Slow-motion mode, Pro mode, HYPERLAPSE, Food, Portrait, Night, Single Take, Pro Video, Portrait video, Dual Record, Nightography
- HDR Mode: Super HDR
- Light Source: LED flash
- Video Resolutions: 1920 x 1080 (1080p) at 60 fps, 3840 x 2160 (4K) at 60 fps, Slo-mo video 1920 x 1080 (1080p) at 240 fps, Slo-mo video 3840 x 2160 (4K) at 120 fps, 7680 x 4320 (UHD 8K) at 30fps
- Features: Quick Launch, Dual Pixel technology, Scene Optimiser, HDR10+ recording, Space Zoom, AR Doodle, Auto-framing, Dual Tele Zoom System, AI Zoom, Generative Edit, Edit Suggestion
Second Camera
- Sensor Resolution: 12 Megapixel
- Lens Type: Ultra-wide-angle lens
- Lens Aperture: F/2.2
- Field of View (FoV): 120 degree(s)
Third Camera
- Sensor Resolution: 10 Megapixel
- Optical Zoom: 3x
- Lens Type: Telephoto lens
- Lens Aperture: F/2.4
- Field of View (FoV): 36 degree(s)
Sustainability Information
- Repairability Index: 8.5 (out of 10)
SureLookIT.com
UK Delivery Information
We deliver throughout the UK using trusted national courier networks, with every order handled securely from dispatch to delivery.
UK Delivery Details
£6.99 — 1 to 3 working days
Fully tracked, fully insured, and signature required on delivery for added protection.
All parcels are sent using secure, monitored delivery services. Tracking details are provided so you can follow your order at every stage, and a signature is required at the delivery address to ensure your item is received safely by the correct person. Insurance cover is included from dispatch through to successful delivery, giving extra peace of mind when purchasing higher-value electronics.
Delivery days and exclusions
Delivery working days are Monday to Friday (excluding bank and public holidays).
Security and privacy:
We will never ask for personal information (such as passwords or payment details) in an email, phone call or message. We do not take payments over the phone. If you receive such a request, please do not respond to it. If you have any questions regarding a message or email you received, call our Support team, contact details below.
Call us by phone
UK: 01902 214077
+44 (0) 1902 214077
Support Hrs: 10am to 3pm, Monday-Friday. Excluding bank holidays and company holidays.
All prices displayed in GBP (£) include UK VAT. You will receive a GBP (£) VAT Receipt by email when you place an order. If you require a PDF version of a VAT Receipt, please contact support.
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Absolutely. Everything we offer is factory new, unused, and sealed in original packaging.
All our products include the manufacturer’s warranty and can be activated through the manufacturer’s website once received. We also provide phone and email support throughout the product’s lifecycle.
If you have any questions, feel free to give us a call any time at 01902 214077 — we’re happy to help.
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If we detect fraudulent activity, we will report it at the local Police station. During this report, the following data will be passed to the Police:
Full name, phone number, billing and delivery address, time and date of purchase, IP address where order was placed from, transaction and payment details. Tracking number, proof of delivery.
All orders go through a series of automated checks. This is to protect people and us from fraudulent transactions. If your order raises any flags, you'll receive an SMS text message or email from us, similar to below
---------
Hi (Name),
This is - SureLookIT.co.uk! Thanks for your order.
Fraud prevention: We need you to verify your order before we can dispatch it, please go to this link https://surelookit.co.uk/p1235N5643P8 to confirm your account.
---------
If your order is flagged by our fraud prevention system, your order will be placed on hold, until you complete the process above.
We may also attempt to call you to verify your identity. If we are unsatisfied with the outcome of the call, your order will be cancelled and refunded.
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If you have not received your order within the time specified, please contact us at the contact details above.
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Please add our email address to your contacts or safe sender list to help ensure you receive important updates. Order confirmations, dispatch notifications, and shipping progress updates are sent automatically to the email address or mobile number provided at checkout.
If you cannot find an email from us, please check your spam or junk folder. Gmail users should also check the “All Mail” folder, as some messages may not appear in the primary inbox. If your email address was entered incorrectly during checkout, you may not receive any messages. Likewise, if only a phone number was provided, email updates will not be sent.
Our email system is functioning normally. Once an email leaves our system, delivery depends on factors outside our control, such as your spam filter settings, inbox segmentation (for example Gmail categories like Updates, Promotions, or Social), your email provider, and any security rules set by your workplace if using a work email address.
We recommend searching your mailbox for our email address to see if messages have been delivered but filtered or overlooked. If you still cannot locate your order emails, you are welcome to contact us by phone and we will be happy to assist you.
You can contact us by phone if you have any queries regarding your order.
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Yes, please contact us by phone, email or WhatsApp.
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Orders are processed immediately after payment and cannot usually be cancelled. If the order has already been dispatched, it cannot be stopped or cancelled. You can return the item after delivery if required — we will arrange a free collection. Please see our Returns and Refunds page for further guidance.
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We require a full and accurate UK postcode to dispatch an order. If a postcode is not provided, we will attempt to match your address using Royal Mail’s postcode finder. If we cannot find an exact match, or if there are multiple similar addresses without a clear house name or number, we will contact you by email and phone to confirm the details.
If we are unable to reach you to verify the address, the order will be cancelled and refunded. We do not dispatch orders without a fully confirmed address. Missing or incorrect postcode details may result in delays or cancellation and refund of your order.
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If your parcel is late or hasn't arrived within the time specified on the product page, please call or email us right away.
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Please note that all deliveries require an in-person signature at the address provided at checkout. Parcels cannot be left outside or with a neighbour.
If you are unavailable at the time of delivery, the driver may attempt to contact you by phone. If there is no answer at the door or by phone, the parcel will be returned to the local delivery depot and a second delivery attempt will be made on the next working day.
If there is still no response on the second attempt, the parcel will be held at the delivery depot. We will then contact you to help arrange redelivery.
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Manufacturer warranty period is specified on the product page.
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It is the responsibility of the customer to read and accept our terms and conditions before making a purchase. By making a purchase, you are accepting our terms and conditions. The links to the terms and conditions are at the bottom of every page of this website.
Failure to read the terms and conditions will not exempt you from them.
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Support Hrs
10am to 3pm, Monday to Friday. Excluding UK bank holidays and company holidays.
Call us by phone
UK: 01902 214077
[email protected] - 24/7 - Wait time is around 30 minutes during office hours(9am to 3pm Monday to Friday). If you email us before 9am, please expect a reply before 9:30am. If you email us after 5pm, please expect a reply the next day working before 9:30am.
Manufacturer Warranty Information
All products sold on our website are brand new and supplied through authorised UK distributors. Each item is covered by the manufacturer’s warranty, with the length and terms set by the brand (for example Apple, ASUS, Dell, Lenovo and others). The specific warranty period is shown on the individual product page.
After delivery, customers should register their product on the manufacturer’s website to activate and manage their warranty. In the event of a fault, support, diagnosis and repair are handled directly by the manufacturer through their official service centres, as they are best placed to provide technical assistance, parts and replacements under their warranty terms.
Ireland Store
UK Store
Ireland Store

